What Is A Typical Georgia Power Deposit To Start Service

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How do I contact Alabama Ability?

Yous can contact Customer Service at one-800-245-2244 or by straight message to @alabamapower on Twitter Mon through Friday from 7:00 a.thousand. to 7:00 p.m. CST.

How exercise I become my power turned on?

You can apply for electric service online. You lot will need to provide us with the following information:

Your name
Service accost (where the ability is to be turned on)
County, lot, and neighborhood data (if the domicile is new)
Home telephone
Alternate phone number (work, etc.)
Social Security Number (of the master account holder)
Spouse or roommate name (if applicable)
Mailing address (if unlike than service address)
Effective date you lot would like service to be turned on (Monday through Friday)
Temporary contact information for united states to use during the installation process
Descriptions of whatever access problems such equally locked gates, dogs, etc.

We can connect your electric service Monday through Fri (service connection is non bachelor on weekends). If y'all submit your club by midnight, information technology will be eligible to be continued the next twenty-four hours (unless information technology's a Fri, Saturday or Dominicus, then it volition be eligible to be connected the following Mon). Please note that nosotros will not exist able to provide next twenty-four hours service for new service requests requiring installation or other construction work (digging, etc.).

You can begin the process to get your electrical service started on our Electric Service Requests.

Practice I have to pay a deposit when I employ for new service?

We decide whether a deposit is necessary past performing a credit check through Equifax. If you have not all the same established credit with us, you may be required to pay a security deposit. If you are required to pay a eolith on your residential business relationship, y'all are eligible for a refund once yous brand the payments on time for 12 consecutive months. The refund volition consist of the eolith amount and the involvement caused over the 12 months. The refund will be applied every bit a credit to your account.

How is the corporeality of my deposit adamant?

If required, the deposit corporeality for a residential business relationship is twice the average monthly bill of the residence.

Is there whatever way to avoid paying a eolith?

If a eolith is required, you do accept the option of having a guarantor sign with you. The eligibility of guarantor is adamant by the post-obit:

Must accept been an Alabama Power Client for at least 12 sequent months.
Must be an Alabama Ability customer that pays on time each calendar month and has "A" credit, which means no disconnect notices or late payments in the previous 12 months.

If y'all want to continue with this option, yous and the person signing as your guarantor must come up into your local Alabama Power office with your picture IDs.

Are in that location whatever connexion fees?

Yep - an account establishment charge (AEC) of $40.00 will be included on your offset calendar month's bill.

How is the amount of my bill adamant?

The amount of your nib is adamant by the number of kilowatt-hours you've used over the past month. We determine the number of kilowatt-hours used monthly by reading your power meter. We then multiply your monthly usage by your billing rate to calculate your bill corporeality.

The basic unit of electricity is called a watt. One watt is such a modest amount of power, yet, that the more than commonly used measurement is the kilowatt, representing 1,000 watts. The higher the watt or kilowatt rating of a detail electric device, the more electricity it requires.

The corporeality of electricity a customer uses over a period of fourth dimension is measured in kilowatt-hours (kWh). Kilowatt-hours are adamant by multiplying the number of kilowatts required by the number of hours of use. For example, if you use a threescore-watt light bulb 5 hours a solar day for thirty days, you have used threescore watts of power for 150 hours, or nine kilowatt-hours of electrical energy.

However, electricity use varies widely depending on the flavor and the size of your home, which is why your meter is checked earlier a bill is generated.

Where do I find my web access code?

Your Web Access Code tin can exist found on your bill, on the right margin just below the "Contact U.s.a." section.

How do I find out what my business relationship balance is?

Yous can obtain your account remainder by accessing the My Account folio and reviewing the "Pay Nib" section of that page.

How tin can I get a paper copy of my beak?

You can download and print a PDF version of your past and current bills from our website:

To obtain a re-create of your electric current bill for your records, go to the My Account folio.
Click the "Bill History" link under the "Recent Bills and Payments" section of the page.
Click on the date of the billing period you'd like and print the bill.

Why is my energy utilisation sometimes listed as "estimated" on my beak?

Sometimes we may experience a problem receiving the radio bespeak from your meter to our towers. If this happens, your bill could be estimated. The next time nosotros read your meter we will determine your actual energy employ and reconcile your nib accordingly.

How practise I read my meter?

You have a digital meter, and the current meter reading is displayed on the front of it.

Why doesn't Alabama Power read my meter on the same day every month?

Our scheduling arrangement provides a 4-24-hour interval window to read your meter. This schedule provides flexibility in dealing with such things every bit a failed meter bespeak or any of the other events that could bear on our meter reading efforts. Your meter is read at approximately the same time each month, merely almost likely not on the aforementioned day each month.

What bill services are available online?

What payment options exercise yous offer?

We offer many different payment options for your convenience:

One-Time Payment - You can make a i-fourth dimension payment online using your checking or savings account. (Please do not log in, but scroll to the section that states "not a registered user" and enter business relationship information.) You volition need your account number and web admission code, social security number/Tax ID #, or email address.

Pay Online - You can log into your online account contour and pay your neb on the My Business relationship page or the Pay Bill page.

Pay by Mail - You tin pay your ability bill by mailing a bank check or money gild (never cash) in the envelope provided in your monthly pecker. Payments can be mailed to P. O. Box 242, Birmingham, AL 35292.

Auto Pay - Automobile Pay is a costless bill payment program where you lot can qualify your neb amount to be automatically debited from your checking or savings account.

Pay in Person- Visit a local authorized payment location to pay your nib.

Pay Using Your Credit Menu - Pay instantly via credit bill of fare by using our BillMatrix service.

ACH Check Conversion - Y'all may qualify a i-time electronic fund transfer from your bank account to pay your ability bill.

What is Consumer Check Conversion?

When you provide Alabama Power with a cheque as payment on your account, you authorize us either to use information from your bank check to make a one-time electronic fund transfer from your account or to process the payment equally a check transaction. When nosotros apply the information from your check to brand an electronic funds transfer, funds could perchance exist withdrawn from your account equally soon as the same twenty-four hour period we receive your payment. You volition non receive a copy of your bank check with your monthly depository financial institution statement. Sign up for cheque conversion.

Why tin't I pay by credit menu?

Currently, we do not direct have credit cards for Paperless Billing payments; all the same, you may pay online with a credit or debit card by clicking Payment Options which volition lead you to the BillMatrix service and other payment methods. You may also admission BillMatrix by calling ane-800-835-2702.

I scheduled an online payment, just it is coming out of the wrong account. What do I practise?

To cancel a payment, you will need to call Customer Service at 1-800-245-2244. A payment cannot be cancelled if information technology has already been sent to the bank for processing.

How tin can I make a one-time payment online?

Y'all tin can make a i-time payment online using your checking or savings account. You will need your account number and spider web access code, social security number/Tax ID #, or email accost. Also, you can use the BillMatrix service for a one-time payment using your credit bill of fare or debit card.

What is Automobile Pay?

Auto Pay means we automatically take a draft from your designated depository financial institution business relationship on the date your bill is due. Auto Pay customers still receive a paper nib in the postal service if they practise not switch to Paperless Billing. We volition notify you via eastward-mail service when your Paperless Neb is ready for viewing and and then automatically draft your bank business relationship on the bill due date.

However, y'all can participate in both billing and payment programs. If you enroll in Paperless Billing and Auto Pay, this ways you lot will have no paper bill and no scheduling of payments! No hassle!

Where do I post my payment?

You can mail your power bill payment to: PO Box 242, Birmingham, AL 35292. Mail a check or money guild - never send greenbacks through the mail. Utilize the envelope included with your bill if possible. Always be sure to include your payment stub, and write your business relationship number on your check.

I desire to pay my bill in person. Where is the nearest payment location?

We have over 2,500 authorized payment locations across the country. These locations are convenient to where you live, work and store, such as Walmart, Publix, Dollar Full general and CVS. Go here to learn more and to find a location near yous.

What can I do if I tin can't make a payment on time? Can I get a payment extension?

If you are unable to pay your bill earlier the due date, please telephone call us at 1-800-245-2244 or email united states immediately to asking an extension. Please have your account number, social security number or phone number available when you telephone call.

Where tin can I find information about the unlike rate plans you offer?

My power is out, how do I contact Alabama Power?

Y'all tin can study your power outage online on our Outage Reporting page or by calling u.s.a. at ane-800-888-2726. Our Customer Service representatives are available to help you lot 24 hours a twenty-four hours, seven days a week.

When you report an outage, we'll ask you a few questions. Your answers aid us determine the location and the extent of the trouble. Earlier you telephone call:

Please take the time to see if your neighbors have power.
Be certain to notation whatsoever unusual occurrences, such as a loud noise when the power went off, nearby lightning or tempest damage, or construction crews working in the area.

If you lose power at nighttime, delight use a flashlight for emergency lighting. Never use candles, every bit they can cause a fire if they come in contact with upholstery, curtains, or any other combustible textile.

Why practise my lights sometimes glimmer during a storm?

There are several reasons your lights might blink during a storm, but the most common cause is tree motion. Despite our best efforts to go along copse almost our lines trimmed on a regular basis, stiff winds tin cause those copse to make contact with our wires. When that happens, your lights may dim, or you might lose power for a few seconds. The power lines that serve your dwelling house have a variety of protective devices designed to keep your power on during storms and other severe atmospheric condition. Withal, it is yet very important that our customers allow u.s. to trim trees near power lines to minimize these types of disruptions.

What was the loud racket I heard outside when my power went out?

Many people call up that the loud dissonance they heard was the sound of a transformer exploding, due to lightning or other extreme condition. This was probably not the case. The noise could have been a fuse blowing. Our power lines utilize fuses in a similar manner to the way y'all use fuses in your dwelling. These fuses protect parts of our distribution arrangement when severe weather strikes. If a tree falls into a line, lightning strikes, or something else disruptive happens, the fuse can accident to isolate the problem and prevent surges from reaching other customers on our arrangement. The noise tin be substantial, leading many people to think something has exploded. When reporting an outage, it is very helpful when you tell us y'all heard a loud noise because it helps united states isolate the location of bug on our lines, which allows the states to restore your electrical service more efficiently.

Why can't I check or update my electronic mail accost or bank information?

If there is a payment awaiting on your account, you will exist unable to update your e-mail address and/or bank data. One time you pay your remainder, yous will exist able to brand those changes to your account.

Why am I not receiving my Paperless Billing notices?

At that place are several circumstances which could preclude a Paperless Billing discover from being successfully delivered to your e-postal service inbox:

We may have the incorrect due east-post address for your bill account in our database. Delight verify that your electronic mail address on file is right. Log into your account, then select the "My Contact Information" in the left navigation. To correct or update your email address, click the "Edit" link in the "Paperless Billing" surface area at the bottom of that section.
Your electronic mail inbox is full and unable to receive the e-postal service.
Certain eastward-mail spam filters could be blocking our e-post. Adding our electronic mail accost (Paperless-support@southernco.com) to your email's address volume or contact list volition keep the e-mail from being blocked from your inbox.

Why is it asking for my account number and access code when I am already enrolled in Paperless Billing?

If yous are already enrolled in Paperless Billing and existence asked for this information, y'all may be entering a different username that is not currently associated with your Paperless Billing business relationship. Please verify you are logging into our organization with the correct username and password. The account number and access lawmaking are only required when adding an business relationship to your user profile.

I used to keep my paper bill for my records. Since I don't receive a paper bill in the post with Paperless Billing, what other options do I take?

You tin can download a printable PDF version of your electric current and past bills from our website:

To obtain a copy of your current bill for your records, you tin can use the "View/Print Bill" link at the top of the "Pay Neb" section of the My Business relationship page.
To obtain copies of your past bills, you may use the Bill History link under the "Contempo Bills and Payments" section of the My Account folio and likewise by clicking the "Bill History" link under the Billing section in the left mitt side of the page. Click on the engagement of the billing menstruum in question to view the beak.

I am enrolled in Paperless Billing but would similar to receive a newspaper pecker so I am reminded when to come back to the site to pay my bill. Is this possible?

You lot will not receive a paper bill if yous are enrolled in Paperless Billing. To obtain a copy of your current bill, y'all can utilise the "View/Print Beak" link at the top of the "Pay Beak" department of the My Account page and also past clicking the "Beak History" link under the billing section in the left navigation. We also take bill reminders that tin be fix to remind you of when your bill is due. This reminder tin can exist set 1-v days before the due date.

How do I check to make certain my Paperless Billing enrollment has my right e-mail address?

You can verify that your electronic mail address on file is correct under the "My Contact Information" section of the My Account folio (lower right corner). To correct or update your email address, click the "Edit" link in the "Paperless Billing" region at the bottom of that section or click the "Paperless or Paper" link under the billing section in the left navigation.

I desire a different username for the site. How do I change my username?

Yous may not modify your username; nevertheless, you may create a new username and add your account to the new profile in society to access it using the new username.

Will my account draft automatically if I enroll in Paperless Billing?

No. If y'all wish to have your payments automatically deducted from your depository financial institution account, please enroll in the Auto Pay service.

How exercise I take my account off Paperless Billing, if I determine I no longer want to view my bill online?

To remove your account from the Paperless Billing service, click the edit link adjacent to Bill Delivery under the "Electric current Account Settings" section of the My Business relationship page to admission the "Beak Commitment Options" page or click the "Paperless or Paper" link under the billing section in the left navigation.

Once y'all are on that page, please select the "Newspaper" pick to discontinue the Paperless service. Click salve to finalize your un-enrollment from Paperless Billing.

What is Greener State?

Alabama Power's Renewable Free energy Document (REC) program is called Greener Land. It allows customers to purchase renewable energy certificates associated with energy generated from renewable sources such as air current and solar energy.

Purchasing RECs is a way for individuals and businesses to support renewable energy development. Y'all can buy a REC for equally little as $1.25 a month.

How practise I sign upwardly for Greener Land?

What is a Renewable Energy Certificate (REC)?

RECs are a article that can be separated from the energy they were generated with and "bundled" with free energy customers purchase for their homes or businesses. I REC represents the environmental attributes and benefits associated with 1,000 kilowatt-hours (kWh) of electricity generated from a renewable fuel source. Such renewable sources include solar or current of air farms, low-impact hydroelectric facilities, or biomass generators.

For more information about RECs visit the EPA's website.

If I want to purchase Renewable Energy Certificates, how does it piece of work?

You can purchase one REC for every bit little every bit $1.25 per month for a period of 12 months. Or you lot tin can choose to purchase multiple RECs. The cost is in improver to your regular monthly charges.
At the terminate of 12 months, yous will receive a document that shows the number of RECs you take purchased. The billed corporeality for your REC purchase will be shown on the back of your ability neb every bit a separate line item. The cost of each REC is $15, and will exist billed at the rate of $1.25 per calendar month for 12 months.
When a REC is bundled with ane,000 kWh of energy, that i,000 kWh becomes classified equally "green" or "renewable" energy. So, when you lot pair a REC with energy you purchase for your habitation, you get the exclusive right to claim that you were served with the renewable energy associated with the REC. Customers who enroll in the REC program can therefore ensure that all or part of their electricity usage comes from renewable resources, supporting the continued development of environmentally-friendly generation technologies.

How many RECs does it take to match your energy consumption?

It depends on your boilerplate annual usage. For example, if you want to green-match the entire energy usage in your dwelling house and you use approximately ten,000 kWh per yr, you would purchase 10 RECs. This would cost you lot an additional $12.50 per month on your power neb. Or, y'all may make up one's mind to green-friction match only some of your energy. A Client Service representative can aid y'all choose what'southward all-time for you.

How practice I end my participation in Greener Country?

You may choose to end your participation before the end of the 12-month billing menses. Yous must call Alabama Power at i-800-990-APCO (2726) to cancel your participation. By cancelling your participation in the program, you volition not receive a Renewable Energy Certificate. The program automatically renews for some other yr after the 12-calendar month period unless yous notify Alabama Ability of your wish to cancel.

What are your Client Service business hours?

Our Client Service representatives are available to assist you Monday through Friday from vii a.grand. to seven p.k. CST. Visit our Contact Customer Service folio for more information.

Where do I postal service my payment?

Y'all can mail your power neb payments to: Alabama Power, P. O. Box 242, Birmingham, AL 35292. Mail service a cheque or money order - never send cash through the post. Use the envelope included with your bill if possible. Ever exist sure to include your payment stub, and write your account number on your check.

Where is the nearest Alabama Ability role?

Our offices are conveniently located throughout our service territory. To discover a location most your dwelling or office, delight use our local office locator.

How tin can I provide feedback near or suggest improvements to AlabamaPower.com?

Nosotros welcome your suggestions on how we can better our service to yous! Please visit our Contact Customer Service page to send us an east-post with your observations and/or comments.

What volition I need to admission my Alabama Ability business relationship data online?

You will need your account number and your spider web access code. Both of these can exist institute on your monthly bill. For most online functions, y'all volition also exist required to create a User ID and log in to the organization.

Where practice I find my account number?

You will notice your customer business relationship number at the top of the billing statement between the client name field and rest due. Also, you can find the business relationship number on the peak right gray section labeled "Contact Us".

What is the web access code used for?

The web admission code is similar to a Pin that you might apply for financial transactions. Your code is a unique identifier that we print on your bill that allows the states to ensure that only you take access to your account data online.

Will I demand to have my account number and web access code every fourth dimension I log in?

No - yous will just be required to take your account number and web access lawmaking the get-go fourth dimension you try to access your account information online. Once you have successfully accessed your account data for the outset time, we will store that account in your User Profile. You volition not take to enter that information again the side by side time you lot visit.

What is my "User Contour"?

Your User Contour is where we store your settings when y'all utilize our website to access your business relationship. Your User Profile is established when you log in for the offset time, and contains your east-mail address and the list of accounts that you accept access to.

Can I access more than than ane account with my user ID?

Yep, you can. As long as you have the account number and respective account access lawmaking for an business relationship, you can add together that account to your User Profile.

Why do I have to create a user ID and login to access my account?

We want your online feel to be as simple and convenient equally possible. When you create a User ID, information technology allows u.s.a. to ensure that merely yous (or others that y'all designate) maintain access to your account information. We likewise use your User ID to securely shop your account information and preferences in your User Profile, so your information is always available as soon as you log in.

Is my information secure?

We use Secure Socket Layer (SSL) for secure transmissions whenever we inquire for or display data about your account. SSL applies encryption between two communicating applications, such as your PC and our corporate server. When your data is transmitted over the internet, it is encrypted or "scrambled" at the sending finish and then decrypted or "unscrambled" at the receiving end. We use 128-scrap encryption, because that's the highest level of security available today.

Additionally, our site requires that yous cull a unique user ID and password. Afterwards, each time you sign on, your identity is confirmed by a series of authenticating steps. Afterwards authentication, we use a "cookie" to identify yous throughout your session.

What are cookies, and do I take to employ them?

When you log in to our website, we requite your computer a temporary cookie so nosotros can verify that requests for information nigh your account are really coming from you. Cookies are small pieces of data that our website stores on your computer in order to identify you to our organisation. We use this data to verify your identity and to maintain continuity from i page to some other as you communicate with us. All information is encrypted through the use of SSL equally described above. You must set your browser to have cookies to be able to access all the features of our website.

How do I change my password?

You lot tin can change your password at any time by selecting the "Edit Profile" option on the main login screen or by clickinghere.

Note: You will be asked to enter your username, and so a password reset link volition be sent to the validated email address or phone number on file.

What if I forget my password?

If you lot forget your password, selectForgot Password from the Secure Login screen. You will exist sent an email to the electronic mail address on file. Select the link in the e-mail to continue the password reset process. You will need to consummate this within 4 hours.

The email will be sent fromWebauthentication@southernco.com. Y'all may need to add together this email accost to your "Safe Senders" list.

What website browsers work best with this site?

Nosotros design and test our site to piece of work with browsers that come across the latest standards. Our site is currently tested to work with the most normally used versions of Cyberspace Explorer, Firefox, Safari, Border and Google Chrome.

Browser capabilities and features vary. It is generally a proficient thought to use a current version to go the latest capabilities and security features. Depending on the version and brand of your browser, default privacy settings may need to be changed in order to log in to our applications. If y'all accept questions about terms for use of this site, delight review our policy page. Should yous experience a trouble with a current version of your browser, please contact us.